Last Updated: November 24, 2019
- (i) from you (or any representative acting as an agent on your behalf, collectively, “you”) when you use services or features of our websites, such as operationdignity.org (together with any blogs, domains or subdomains associated therewith and mobile versions thereof that are owned or controlled by Operation Dignity, collectively, the “Website”),
- (ii) when you make a donation to Operation Dignity,
- (iii) when you contact us or provide information to us (for example, when you sign up for our newsletter, inquire about an event we are sponsoring, organizing, or promoting, or otherwise provide information to us via our “Contact Us” form or any other Website form);
- (iv) when you sign up to volunteer with us;
- (v) when you provide information to use in connection with becoming affiliated with Operation Dignity as a partner landlord or employer for providing services to people seeking assistance; and
- (vi) when you provide information to us to use in connection with seeking assistance as a potential client of Operation Dignity.
- (i) on the Website;
- (ii) in email, text, and other electronic messages between you and the Website or Operation Dignity;
- (iii) when you sign up to receive emails, newsletters or other materials from Operation Dignity via our Website; and
- (iv) when you provide information or feedback to us via the Website and any of its forms, respond to surveys, or otherwise post comments on the Website.
- Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
- Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible on the Website.
Note on Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to, on or through the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Website or through any of its features, register to volunteer on the Website, use any of the interactive or public comment features of the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at email@example.com.
Note on Health and Wellness-Related Information
The Website is not intended to collect personal information relating to healthcare, physical health, mental health or wellness (collectively, “Health Information”). No one may provide any personal Health Information to, on or through the Website. We do not knowingly collect Health Information through the Website or through any of its features. However, Operation Dignity may incidentally collect and/or access Health Information offline or from third parties in connection with our affiliations including but not limited to our affiliations with the Department of Veterans Affairs (the “VA”) and Alameda Countywide InHOUSE Homeless Management Information System (the “Alameda HMIS”) in connection with provided services to people seeking assistance (the “Clients”). Information collected or accessed offline or from third parties in connection with working with the VA or Alameda HMIS, including Health Information, may include but is not limited to name, social security number, physical address, alias, date of birth, gender, race, ethnicity, veteran status, education, employment, disability, household relationships, living situation, income, benefits, health coverage and type, assessments, services needed and provided, outcomes of services provided, health insurance, disability, health conditions, mental health, substance abuse, domestic violence, sexual information, and criminal history. Our collection and/or use of such Health Information and other information from the VA or the Alameda HMIS may not be subject to protection under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). For further details regarding the collection of such information, please contact or visit the website of the Department of Veterans Affairs (available at https://www.va.gov/privacy-policy/) or the Alameda Countywide InHOUSE HMIS (available at http://www.acgov.org/government/legal.htm).
1. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as your name, mailing address, email address, telephone number, and other identifiers by which you may be directly or indirectly identified or contacted online or offline (collectively, your “personal information”);
- That is about you but does not individually identify you, such as the type of browser you are using, the actions that you take while you visit our Website (including search terms you enter on the Website and web pages you view) and the geographic location of your IP address; and
- About your internet connection, the equipment you use to access our Website, and Website usage-related information such as your IP address, and information collected through cookies, web beacons and other tracking technologies, as further described below. We collect this information directly from you when you provide it to us, automatically as you access and navigate through the Website, and from third parties, for example, our business partners and service providers.
- Information You Provide to Us
The information we collect on or through our Website may include:
- Information that you provide by filling in forms on our Website or contacting us via the telephone, email or the Website. This includes information you provide when you send questions or comments to us via email or in response to a survey, subscribe to our newsletter or sign-up to receive information and other communications from Operation Dignity (including regarding our mission and activities). We may also ask you for information when you report a problem with our Website;
- Records and copies of your correspondence (including email addresses), if you contact us;
- Your responses to surveys that we might ask you to complete for research purposes; and
- Any information that you provide when you make a donation through our Website or otherwise, or purchase a ticket to a fundraiser or any other event we are organizing, sponsoring or promoting. This information could include your email and billing address, telephone number, and payment details (including your credit card information) and other information we need to process the applicable transaction.
- Information We Collect Using Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and Website usage patterns, including:
- Details of your visits to our Website, including traffic data, location data, information recorded on website logs, and other communication data and the resources that you access and use on the Website; and
- Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to learn more about how people use our Website and estimate our audience size and usage patterns, speed up your searches and recognize you when you return to our Website.
The technologies we use for this automatic data collection may include:
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.; and
- Web Beacons. We, along with our third-party partners, may also use technologies called web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that communicate information from your Internet browser to a web server. Web beacons can be embedded in web pages, videos, or emails, and can allow a web server to read certain types of information from your browser, check whether you have viewed a particular web page or email message, and determine, among other things, the time and date on which you viewed the web beacon, the IP address of your computer, and the URL of the web page from which the web beacon was viewed. We and our partners use web beacons for a variety of purposes, including to analyze the use of the Website and in conjunction with cookies to improve the Website and to provide you with more relevant information and content.
2. How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our Website and its functionality and contents to you.
- To provide you with (a) information regarding our mission and the events and activities that we sponsor, promote and/or organize, and (b) promotional materials regarding Operation Dignity’s mission;
- To invite you to support Operation Dignity through donations and/or the purchase of tickets to events that we are sponsoring or organizing, through volunteering, or through joining our employer or landlord network;
- To fulfill the purposes for which you provided us with the information (such as processing a donation transaction);
- To provide you with information regarding your donations and other transactions with Operation Dignity;
- To ensure the functionality and usability of the Website, and to install and monitor elements for information security and/or fraud prevention purposes;
- To improve the Website by, for example, learning more about what information users find interesting or useful and analyzing and learning about the Website’s user base as a whole;
- To analyze trends and track users’ movements around the Website and referral websites;
- To carry out our obligations and enforce our legal rights;
- To notify you about changes to our Website;
- To allow you to participate in any interactive features on the Website; and
- For any other purpose disclosed to you at the time Operation Dignity collects your information, or otherwise with your consent.
3. Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
- To entities that are owned by or affiliated with Operation Dignity;
- To contractors, service providers, and other third parties we use to support the Website and our operations. For example, Operation Dignity may share your information with entities and persons that provide services to Operation Dignity, including web hosting, web analytics, data analysis, advertising, marketing, accounting and tax preparation services, credit card processing, market research, risk management and other services, software and technologies. Whenever possible, Operation Dignity restricts the ability of these entities and persons to use information about you that Operation Dignity provides to them for purposes other than providing services to Operation Dignity and complying with applicable laws. Please note that personal information of Website users is stored on servers owned by other companies, and in databases that are managed by other companies, but are made available to us through user services or contractual agreements. Operation Dignity does not sell or license for a fee your personal information. In addition, Operation Dignity processes credit card transactions through third party payment gateways which are managed by reputable third parties;
- To a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Operation Dignity’s assets, in which personal information held by Operation Dignity about our Website users is among the assets transferred. If Operation Dignity makes a sale or transfer of assets to any third party, or is otherwise involved in a merger, acquisition, change of control or asset transfer, Operation Dignity may transfer your information to one or more third parties as part of, or in connection with, that transaction;
- For any other purpose disclosed by us when you provide the information; and
- With your consent.
We may also disclose your personal information to:
- Protect and enforce the legal rights of Operation Dignity, its licensors and services providers, and of the users of the Website;
- Protect the safety and security of users of the Website, and that of Operation Dignity’s employees, affiliates, agents, licensors and service providers;
- Prevent fraud and for risk management purposes;
- Comply with applicable law or respond to legal process or a request for cooperation by a government entity, whether or not legally required; and/or
4. Choices About How We Use and Disclose Your Information
If you do not want Operation Dignity to use your email address and other contact information to solicit donations or update you regarding events and activities we are sponsoring or promoting, you can opt-out by clicking on the “unsubscribe” link in the applicable electronic communication or by sending us an email stating your request to firstname.lastname@example.org.
To prevent Google Analytics from using your information for analytics purposes, you may install the Google Analytics Opt-out Brower Add-on by clicking here: https://tools.google.com/dlpage/gaoptout.
If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver interest-based advertising, you may visit the following websites to opt-out of receiving tailored advertising from companies that participate in each of the programs listed below:
- Network Advertising Initiative’s Consumer Opt-Out link, available at: http://optout.networkadvertising.org/;
- Digital Advertising Alliance’s (DAA’s) Consumer Opt-Out link, available at http://optout.aboutads.info/; and
- TrustArc’s Advertising Choices Page, available at http://preferences-mgr.truste.com/.
We are committed to providing you with meaningful choices about the information collected on our Website for third-party purposes, and that is why we provided the information above regarding the Google opt-out link, the Network Advertising Initiative’s Consumer Opt-out link, Digital Advertising Alliance’s Consumer Opt-Out Link, and TrustArc’s Advertising Choices page. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.
5. Accessing and Correcting Your Information
You may send us an email at email@example.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. In addition, we may not be able to accommodate a request to delete certain personal information from our records in the event we need to retain such information to comply with applicable law or for business, tax and accounting reasons. By using the Website you consent to our retention of such personal information.
- Links to Third Party Websites
- Third-Party Content, Functionality and Services
- Sensitive Personal Information
We ask that you not send us, and that you not disclose to us, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Website. In the event we send you a survey requesting such sensitive personal information, you do not need to answer such questions.
- Data Security
Operation Dignity uses reasonable physical, technical, and administrative measures to safeguard information in Operation Dignity’s possession against loss, theft, unauthorized use, disclosure, and/or modification or any transactions. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. There is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone or android or other device or on your Twitter page or on another computer. This is true of all Internet and data transmissions. As a result, while Operation Dignity strives to protect the information it maintains, Operation Dignity cannot and does not ensure, represent, warrant or guarantee the security of any information that you transmit to Operation Dignity or its affiliates (whether through the Website or otherwise, including over email or the telephone).
By disclosing your email address to us for any reason, you are expressly consenting to receive electronic (including email) notice from us in the event of any security breach.
We or our third party payment processors use Secure Sockets Layer (SSL), the industry-standard encryption technology for internet transmission of credit card information you provide to us through our Website. When the letters “http” in the URL change to “https”, the “s” indicates that you are in a secure area employing SSL. Also your browser may give a pop-up message stating that you are about to enter or leave a secure area. Using a browser that is SSL capable will ensure that your information is encoded/encrypted when it is sent over the Internet.
- International Users
The Website is intended to be used only by persons located in the United States. If you are visiting the Website from outside the United States, please note that any data you provide will be transferred outside the European Union or such other non-United States territory for use by us for any of the purposes described herein. By providing any data to us, and using the Website, you hereby consent to such transfers of your data to the United States and the treatment of such data in accordance with applicable law.
12. Our Contact Information
3850 San Pablo Ave.,
Emeryville, CA 94608
Telephone: (510) 287 – 8465
Fax: (510) 287 – 8469